Sell Your Goods respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website, create an account, buy goods, subscribe to updates, submit a form or contact us.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.
Personal information we collect
Depending on how you use the website, we may collect:
- Identity and contact details, including your name, email address, telephone number, billing address and delivery or collection details.
- Account information, login details and preferences.
- Order, payment status, refund and transaction information. Payment card or account details are handled by the payment provider you select and are subject to that provider’s privacy practices.
- Messages and information you submit through contact, seller, newsletter or other website forms.
- Technical and usage information, such as your IP address, browser, device, pages viewed, referral source and cookies.
- Records needed to prevent fraud, keep the website secure, support customers and comply with legal obligations.
How we use personal information
- Create and manage customer accounts.
- Process orders, payments, refunds, deliveries and collections.
- Communicate about purchases, sale events, customer service requests and seller enquiries.
- Send newsletters or marketing messages where you have subscribed or where the law otherwise permits, with an option to unsubscribe.
- Operate, secure, troubleshoot and improve the website and our services.
- Maintain business, tax and transaction records, enforce our terms and meet legal or regulatory obligations.
We process information where it is necessary to perform a contract with you, comply with law, pursue a legitimate business interest, protect rights and security, or where you have given consent. You may withdraw consent at any time, without affecting earlier lawful processing.
Who we share information with
We share only the information reasonably required with service providers that help us run the business, including:
- Payment providers, including Payfast, Yoco and PayJustNow, when you choose their payment methods.
- Courier, delivery and collection service providers.
- Website hosting, security, email, form, accounting, customer-support and newsletter service providers.
- Professional advisers, insurers, regulators, courts, law-enforcement bodies or other parties where required or permitted by law.
- A purchaser or successor if all or part of the business is reorganised, sold or transferred, subject to appropriate safeguards.
Some providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and safeguards consistent with applicable data-protection requirements.
Cookies and similar technologies
The website uses essential cookies for functions such as accounts, shopping carts, checkout, security and remembering preferences. It may also use performance or marketing technologies supplied by service providers. You can control cookies through your browser, although blocking essential cookies may prevent parts of the website from working correctly.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, transaction, accounting, tax, fraud-prevention and legal requirements. Retention periods differ according to the type of record and the applicable obligation. We then delete, de-identify or securely dispose of the information where reasonably practicable.
Security
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security, so please use a strong password and keep your account details confidential.
Your privacy rights
Subject to POPIA and other applicable law, you may ask us to:
- Confirm whether we hold personal information about you and request access to it.
- Correct or update inaccurate or incomplete information.
- Delete or restrict information where there is no lawful reason for us to keep processing it.
- Object to certain processing or withdraw consent.
- Stop direct-marketing communications by using the unsubscribe option or contacting us.
We may need to verify your identity before completing a request. Some information may need to be retained where required by law or for legitimate legal claims.
Children’s privacy
Our shopping and selling services are intended for adults. We do not knowingly collect personal information directly from children without appropriate consent. Please contact us if you believe a child has provided personal information through the website.
External links
The website may link to third-party services. Their privacy practices are governed by their own notices, and we encourage you to review them.
Changes to this policy
We may update this Privacy Policy when our services, providers or legal obligations change. The current version will be published on this page.
Contact us
For privacy questions or to exercise your rights, email sales@sellyourgoods.co.za.